To the families and loved ones of the flight crews of the planes lost on 911 and everyone else on the
ground, I thank you for your loved ones’ valor and commitment. I am a business traveler of 20+ years. 911 changed everything for everyone and unfortunately there are still people who do not understand that and are petty. I make a point of being extra courteous and kind to all the personnel on every flight I am on. They deserve only our respect and support.